Refund Policy

Last Updated: March 2024

30-Day Return Policy

LIMOFF offers a 30-day return policy on all products purchased directly from our website. If you're not completely satisfied with your purchase, you can return it for a full refund or exchange.

Return Eligibility

To be eligible for a return, your item must be:

Unused and in the same condition as when you received it
In the original packaging with all accessories included
Accompanied by the original receipt or proof of purchase
Returned within 30 days of delivery

Return Process

1. **Contact Us**: Email support@limoff.com or use our contact form to initiate a return

2. **Get Authorization**: We'll provide you with a Return Authorization (RA) number

3. **Package Item**: Securely package the item in its original packaging

4. **Ship Back**: Send the item to the address provided with your RA number

5. **Receive Refund**: Once received and inspected, we'll process your refund

Refund Processing

Refunds will be processed to the original payment method
Processing time: 5-7 business days after we receive your return
Shipping costs are non-refundable unless the item is defective or we made an error

Exchanges

If you need to exchange an item, please contact us. Exchanges are subject to product availability.

Defective Products

If you receive a defective product:

Contact us immediately
We'll provide a prepaid return label
Upon confirmation of defect, we'll send a replacement or full refund
No restocking fees apply

Non-Returnable Items

The following items are not eligible for return:

Items damaged by misuse or accident
Items returned after 30 days
Items without proof of purchase
Custom or personalized items

International Returns

International customers are responsible for return shipping costs. Please contact us for specific return instructions.

Questions?

If you have questions about returns or refunds, contact us at:

Email: support@limoff.com
Phone: +1 (234) 567-890